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Queens College Service Corps Manager (Student Life Manager)
31 May 2019 by Alan Gravano





Launched in the fall of 2013, the CUNY Service Corps is a University-wide initiative that builds on CUNY's legacy of service in New York City and supplements the broad base of experiential learning opportunities available for students at several CUNY campuses. The CUNY Service Corps is focused on meeting the City's most pressing needs in four thematic areas: community and public health; built and green infrastructures; the education of children and adults; and economic development. By participating in the CUNY Service Corps, students gain preparation for the workplace through structured reflections to make meaningful links between projects and college coursework, and acquire valuable work experience and exposure to real-world careers, while being supported to succeed as college students. CUNY Service Corps members are placed on paid assignments at community organizations, schools, government agencies, and working on research and planning efforts with individual CUNY faculty.

The CUNY Service Corps program at Queens College seeks an entrepreneurial and student-centered professional to serve as its campus Service Corps Manager to implement and promote this University-wide student service learning program at Queens College. Reporting to the Assistant Provost, the Service Corps Manager administers and expands the program's components, training, recruiting and student employment functions via comprehensive planning, management, and assessment. Working in partnership with students, faculty, administrators, and staff members across various home and partner campus and University offices, plus external community partners, the Service Corps Manager will organize meaningful opportunities for students; seamlessly integrate the program into campus activities and priorities; deftly negotiate the usage of and access to campus resources; and diplomatically manage stakeholder relationships to sustain involvement. 

Other duties include, but will not be limited to the following: 
- Develop and implement an annual plan aligned with the Queens College Mission and Strategic Plan, as well as with the CUNY Service Corps priorities and tenets. 
- Manage the administrative, operational, and financial aspects of the program. 
- Lead campus-based informational and recruitment events and participate in University-wide activities.
- Evaluate student applications for eligibility and coordinate group interview activities to identify and select participants. 
- Implement the pre-service training curriculum to prepare students for engagements. 
- Advise students on engagement opportunities to ensure suitable matches for optimal learning and success. 
- Conduct regularly scheduled individual or group advising or debriefing sessions to engage students in meaningful reflections on and discussions about their engagement experiences, personal development and community contributions 

- Manage data analysis and assessments to evaluate essential performance metrics and indicators of effectiveness. 
- Work with Queens College and CUNY offices to create effective communication strategies, channels, and materials. 
- Maintain a comprehensive database of student participants and community programs; prepare and submit all required program and student data reports and plans for campus and University reviews as scheduled. 
- Coordinate campus participation in program activities and participate in University-wide meetings to assess evolving needs. 
- Collaborate with site-based liaisons to facilitate appropriate and satisfactory student placements, services and supervision; share campus and University-specific information; and ensure compliance with guidelines and record-maintenance.




Bachelor's degree and six years related experience required.


The successful candidate will have the following knowledge, skills and abilities: 

- An advanced degree in education or a social science discipline strongly preferred 
- Experience managing a multi-faceted, fast-paced, time-sensitive, and demanding student-focused operation serving both internal and external constituents 
- Experience developing program models, evaluating performance and analyzing data/metrics 
- Experience developing and managing service learning, community service, civic engagement, volunteerism, field work, and/or experiential education programs in higher education 
- Strong verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of students, faculty, staff and external constituents in a large centralized public university system 
- Orientation to detail with strong analytical, evaluation, research, writing, and editing skills 
- Presentation, negotiation, conflict management, mediation, and group facilitation skills 
- Computer proficiency using standard office software programs/applications, collaboration software, and online publishing tools
- Flexibility to work some evening hours and occasional weekends




Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population. 
- Evaluates student needs and trends to develop a range of student services 

- Develops and administers specific programs and general activities in support of student needs 

- Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities 

- Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues 

- Manages staff, fiscal resources, and facilities supporting student affairs activities 

- Performs related duties as assigned. 

Job Title Name:  Student Life Manager




Higher Education Associate








Commensurate with qualifications and experience 

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.




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Please note that the candidates must upload a cover letter describing related qualifications and experience, resume, and the name and contact information of three (3) professional references as ONE DOCUMENT in any of the following formats:  .doc, .docx, or .pdf format.

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June 20, 2019